Shenzhen Xinbaotai Technology Co., Ltd. (hereinafter referred to as “Xinbaotai”) is committed to providing customers with high-quality services. Guided by the principle of “customer first, relentless pursuit of excellence,” achieving customer satisfaction remains our unwavering goal. Our professional customer service team and comprehensive spare parts inventory ensure prompt responses to your service requests, minimizing losses caused by unexpected factors and eliminating your concerns.

« Warranty Service

Xinbaotai provides a one-year complimentary warranty (calculated in calendar days) for all supplied system equipment and software. Hardware maintenance coverage commences upon customer receipt of goods, while software warranty begins after system commissioning. During the warranty period, we offer free repairs for hardware damage not caused by human error or force majeure. Post-warranty, we provide lifetime maintenance at cost price.

« Return-to-Factory Repair Service

      Return-to-factory repair service involves shipping faulty equipment to Xinbaotai's repair center via the fastest available method. With ample spare parts and technical expertise, we deliver timely and effective service to ensure long-term, reliable, and stable system operation.

« Rapid Response Service

      During the 1-year complimentary warranty period, should system equipment malfunction, Xinbaotai will promptly provide fault diagnosis, component replacement, and system debugging for sold equipment. Faulty parts will be repaired or replaced without delay.

« Value-Added Services

      Beyond standard offerings, Xinbaotai provides tailored services including periodic software version upgrades, hotline follow-up calls, and updates on the latest international advancements in system engineering technology—all designed to comprehensively meet your needs.